Frequently Asked Questions

Alarif is a premium e-commerce platform offering a curated selection of high-quality products including furniture, fashion, art, and home décor. We connect customers with trusted vendors and unique items from around the world.

Click on the 'Sign Up' button in the top right corner of the page. Fill in your details including name, email, and password. You'll receive a confirmation email to verify your account.

Yes, we take security seriously. All personal information is encrypted and stored securely. We never share your information with third parties without your consent. Our site is protected by SSL encryption.

You can reach our customer support team through multiple channels: email at info@alarif.com, phone at +974 1234 5678, or by filling out the contact form on our Contact page. We typically respond within 24 hours.

After placing an order, you'll receive a confirmation email with your order number. Log into your account and go to 'My Orders' to view the status and tracking information of all your orders.

Orders can be cancelled or modified within 24 hours of placement. After that, the order enters processing and cannot be changed. Contact our customer support immediately if you need to make changes.

If you receive a damaged item, please contact us within 48 hours of delivery with photos of the damage. We'll arrange for a replacement or refund immediately. Your satisfaction is our priority.

Most orders are processed within 1-2 business days. Custom or made-to-order items may take longer. You'll receive a shipping notification once your order has been dispatched.

We accept multiple payment methods including credit/debit cards (Visa, Mastercard, American Express), PayPal, and cash on delivery for eligible orders. All payments are processed securely through encrypted channels.

Yes, absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your complete credit card details on our servers. All transactions are processed through secure payment gateways.

Yes, we offer flexible payment plans for purchases over a certain amount. Contact our customer support to learn more about available installment options and eligibility requirements.

We offer standard and express shipping options. Shipping costs are calculated based on your location and order weight. Free shipping is available on orders over a certain amount. Delivery times vary by location.

Yes, we ship to many countries worldwide. International shipping costs and delivery times vary by destination. Custom duties and taxes may apply depending on your country's regulations.

Standard shipping typically takes 5-7 business days within Qatar and 7-14 days for international orders. Express shipping is available for faster delivery. You'll receive tracking information once your order ships.

We offer a 30-day return policy on most items. Products must be unused, in original packaging, and in the same condition you received them. Some items like custom or personalized products may not be eligible for return.

Log into your account, go to 'My Orders', select the order you want to return, and click 'Request Return'. Follow the instructions to complete the return process. You'll receive a return shipping label via email.

Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be credited to your original payment method. Please allow additional time for your bank to process the refund.